Grille Tips, Info and FAQ's
Grille Installation Information
Frequently Asked Questions
What are the most common mistakes when placing an order?
Ordering a size with the wrong orientation. Please make sure you order by Width x Height.
Can the grilles be mounted in the ceiling?
Yes, the grilles can be mounted in the ceiling.
Can I stain the grille instead of painting it?
Yes, but note that the Architectural Series grilles can only be used for darker stains since there may be color variations in the wood. If you require a lighter stain with a consistent grain and stain color, then you will want to contact us about our Design Series grilles offered in a variety of wood species.
Do you carry custom sizes?
Depending on the size, we can custom make the grille size you need, please call us direct to place an order. Or you can email us at sales@worthhp.com.
What if my item is defective, broken or needs repair?
Worth Home will replace or repair any defective part. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you’ve purchased Worth Home Products has a manufacturing defect, please contact us at sales@worthhp.com
How do I return a product?
We have a 30 day return policy, if the following are met. Returns must be in its original packing and condition with no damage in order to receive proper credit. If product is damaged there will be a restock fee of 20% or more depending on the damage. Please call us directly for instructions on how to return or email us sales@worthhp.com to receive instructions by email.
No returns or refunds for any custom orders.
What size do I order?
To ensure that you are ordering the proper size, please remove your existing metal grille and take measurements of the inside opening. Ex, if your opening is 20 3/8” x 20 3/8”, you would order the 20 x 20 grille.
What if my grille is in the corner of my wall?
You will need a 2” allowance for the exterior frame of the wooden return air grille. Avoid base boards and other molding obstacles.
When will my order ship out?
You order will be processed and shipped out the next business day. If you order on Friday, it will be shipped out on Monday.