Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will be charged upon ordering and your order will be shipped within the time stated on the product specific page. If your order is unable to ship within 48 hours, we will hold your funds as a deposit on the goods until the product ships. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after payment received, we will issue a credit by the charged payment method for the amount of the charge.
If you are interested in carrying our product lines, please contact Lori@worthhp.com
Worth Home Products attempts to be as accurate as possible however, Worth Home Products does not warrant that product descriptions or other content of this site is complete, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition.
We have also made every reasonable effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color or finish will be accurate.
Disclaimer of Indian or Native American Origin or Manufacture
No product sold on this website is Indian produced, an Indian product, or the product of a particular Indian, Indian tribe, or Indian arts and crafts organization, resident in the United States or abroad.
You agree to defend, indemnify and hold Worth Home Products harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our products.
No Risk 100% Worth-It Satisfaction Guarantee
Premier Series AC Grilles Return Policy
If you are not 100% satisfied for any reason with our Premium Series A/C grille products, we’ll take them back and refund 100% of your purchase price including shipping fees if any, even if you have painted it. And you have 2 full months to decide. Simply return them undamaged in their original packaging. Once we receive and inspect them, we will provide a full refund, including your original shipping costs. Items returned damaged will not be refunded. Items returned undamaged but not in their original packaging are subject to a 25% re-packaging fee.
This Satisfaction Guarantee does not apply to the following:
- Premier Series grilles that are ordered incorrectly (for example, wrong size or orientation)
- Made-to-order Design Series grilles
- Custom-made Architectural Series grilles
To take advantage of this satisfaction guarantee, call us for a Return Authorization. We will email you a return label to ship it back at no cost to you.
IMPORTANT: The Worth It Satisfaction Guarantee is limited to 2 grilles per customer purchased directly from Worth Home Products. This satisfaction guarantee is not available to customers who purchase grilles through any reseller. Beyond this satisfaction guarantee, our warranty covering workmanship and quality provides coverage for five (5) years from your date of purchase.
Pendant Lights Return Policy
If you are not 100% satisfied for any reason with our pendant light products, we’ll take them back and refund 100% of your purchase price less shipping fees, if any, within thirty (30) days of your purchase date. Simply return them at your expense undamaged in their original packaging. Once we receive and inspect them, we will provide a full refund, less your original shipping costs. Items returned damaged will not be refunded. Items returned undamaged but not in their original packaging are subject to a 25% re-packaging fee.
Incorrect Sizes Ordered
Premier Series Grilles ordered incorrectly and replaced with the correct size or orientation grille are subject to 20% re-stocking fee and all shipping costs for returning and replacing incorrect orders. Made-to-order Design Series grilles and Architectural Series grilles cannot be returned unless defective.
We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
Please call our customer service for all returns. Returns must be shipped to our facility at:
Worth Home Products
3101 Richmond Avenue, Suite 120
Houston TX 77098
Grille 5 Year Limited Warranty
All Worth Home Products’ wooden return air grilles (“Return Air Grilles”) are guaranteed to be of good material and workmanship and free from defects that render it unserviceable for the use for which it is intended for five (5) years from the date of receipt. This warranty does not apply to products damaged or handled improperly by the customer.
If Worth Home Products, in its opinion, determines the Return Air Grille has been mishandled or mistreated, then all warranties shall be null and void.
To guarantee this Return Air Grille, it must be handled and installed in accordance with our instructions found in the packaging or on our web site. Evidence of any mishandling will void the warranty.
Pendant Light 1 Year Limited Warranty
All Worth Home Products’ pendant lights (“Pendants”) are guaranteed to be of good material and workmanship and free from defects that render it unserviceable for the use for which it is intended for one (1) year from the date of receipt. This warranty does not apply to products damaged or handled improperly by the customer.
If Worth Home Products, in its opinion, determines the Pendant has been mishandled or mistreated, then all warranties shall be null and void.
To guarantee this Pendant, it must be handled and installed in accordance with our instructions found in the packaging or on our web site. Evidence of any mishandling will void the warranty.
Limitation of Liability
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Worth Home Products or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the this and other Worth Home Products web sites, including, without limitation, damages for lost profits, loss of goodwill, even if an authorized representative of Worth Home Products has been advised of or should have known of the possibility of such damages. In no event will Worth Home Products be liable for any damages in excess of the purchase price for the grilles. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.
Worth Home Products
3101 Richmond Avenue, Suite 120
Houston, Texas 77098
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